Question 1

What does a pooper scooper service do?

Accepted Answer

We walk your yard on a set schedule, pick up all the dog waste we can find, bag it, and leave the yard ready to use again. It's dog waste removal handled for you, so nobody in the household has to do it.

Question 2

How often can The Scoop Lab remove dog waste?

Accepted Answer

Weekly is our most popular schedule and the one we recommend starting with. Twice-weekly is available for busier yards or multiple dogs, biweekly works for lighter needs, and we also do one-time cleanups.

Question 3

How will I know when service is complete?

Accepted Answer

After every residential visit we close and latch your gate and text you a photo confirming it was secured, so you know the visit happened without having to check.

Question 4

Do I need to be home during service?

Accepted Answer

No. Most customers are at work when we come. We just need reliable access to the yard and any gate codes or instructions ahead of time.

Question 5

Can my dog be outside while you work?

Accepted Answer

For everyone's safety we ask that dogs be inside or otherwise secured during the visit whenever possible. If that isn't practical, let us know about your dog so we can plan the visit together.

Question 6

What happens if my gate is locked?

Accepted Answer

We'll attempt service, and if we can't get in we'll notify you rather than guess. Share codes, latch quirks, or lock preferences when you sign up so this rarely comes up. After every residential visit, we securely close and latch your gate and send you a photo confirming it was secured.

Question 7

What happens when it rains?

Accepted Answer

Light rain is normal working weather and we service as scheduled.

Question 8

What happens during severe weather?

Accepted Answer

If conditions are unsafe, we'll reschedule your visit and let you know the new day.

Question 9

What happens on holidays?

Accepted Answer

Routes may shift by a day around major holidays. We'll communicate any change in advance.

Question 10

Do you haul the dog waste away?

Accepted Answer

Yes. We scoop it, bag it, and take it with us. Waste removal is included with recurring service at no additional charge.

Question 11

Do you sanitize your equipment?

Accepted Answer

Yes. Cleaning tools between properties is part of our standard routine.

Question 12

How does billing work?

Accepted Answer

Recurring service is billed on a simple, predictable schedule through our office system, with quotes and invoices sent by email.

Question 13

Will someone call me after I request a quote?

Accepted Answer

No. We normally complete the entire quote and scheduling process through text messages. You can receive your quote, ask questions, choose your service, and confirm your schedule without taking a phone call. We'll only call if you specifically request it.

Question 14

Do I have to sign a contract?

Accepted Answer

No. The Scoop Lab does not require service contracts or a long-term commitment. You may cancel recurring service anytime.

Question 15

Which service frequency should I choose?

Accepted Answer

Most customers begin with weekly service. Weekly is our most popular service and the best starting point for most homes — weekly visits keep waste from accumulating and help keep your yard consistently clean and usable. Twice-weekly service is available for yards that need more frequent attention, such as multi-dog households, smaller yards, or high-use outdoor spaces. Every-other-week service is available for yards with lighter cleanup needs.

Question 16

How many dogs can you service?

Accepted Answer

One dog or several. Recurring residential pricing is based on your number of dogs and service frequency, and the exact rates are displayed on our pricing page. Multi-dog yards often do best with twice-weekly service.

Question 17

Do you offer one-time cleanups?

Accepted Answer

Yes. One-time cleanups start at $75. Final pricing may depend on yard size, dog count, and accumulated waste. They're popular for yards that have gotten behind, moves, and pre-listing prep.

Question 18

Do you service apartments and HOAs?

Accepted Answer

Yes. We build customized recurring plans for apartment communities, HOAs, and commercial properties, including common areas, dog parks, and pet waste stations.

Question 19

Do you sell and install pet waste stations?

Accepted Answer

Yes. Purchase your pet-waste station through The Scoop Lab and receive professional installation at no additional labor charge when you enroll in recurring station service. The property pays for the station itself and any necessary materials; installation labor is free when the property agrees to recurring servicing by us. Recurring service can include waste removal, liner replacement, bag replenishment, cleaning, and routine station checks.

Question 20

How is commercial and community pricing determined?

Accepted Answer

Commercial and community pricing is customized according to the number of stations, property size, and service frequency. We provide a written proposal after reviewing the property.

Question 21

What areas do you serve?

Accepted Answer

Greenville, Winterville, Ayden, Farmville, Grimesland, and surrounding Pitt County communities.

Question 22

Can Realtors schedule property cleanups?

Accepted Answer

Absolutely. We handle pre-listing and pre-showing cleanups plus move-in/move-out and turnover service for agents and property managers.

Questions customers ask before starting

Frequently asked questions

Ready to take dog poop off your to-do list?