Privacy Policy

The Scoop Lab LLC, doing business as The Scoop Lab ("The Scoop Lab," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, communicate with us, or use our dog-waste-removal and related property services.

1. Information We Collect

We may collect information you provide directly, including:

• Your name;
• Mobile phone number;
• Email address, when provided;
• Service ZIP code, address, and property information;
• Number of dogs and requested service frequency;
• Quote requests, scheduling preferences, and messages you exchange with us;
• Billing and transaction information processed through our service providers; and
• Any other information you voluntarily provide.

We may also collect limited technical information when you use our website, such as your device type, browser type, IP address, pages viewed, referring page, and interactions with website buttons or forms. We may collect this information through cookies, analytics tools, and similar technologies.

2. How We Use Information

We may use information to:

• Prepare and deliver requested quotes;
• Respond to questions and communicate about requested services;
• Schedule, confirm, provide, and manage service;
• Send appointment reminders, on-the-way notices, arrival notices, service updates, gate-confirmation photos, billing notices, and customer-care messages;
• Maintain customer records and prevent duplicate records;
• Process payments and administer accounts;
• Improve our website, services, routes, communications, and customer experience;
• Measure marketing and website performance;
• Protect against fraud, misuse, and security threats; and
• Comply with legal, regulatory, carrier, and recordkeeping requirements.

3. SMS and Mobile Messaging

If you provide your mobile number and affirmatively consent to text messaging, The Scoop Lab may send automated and non-automated SMS or MMS messages relating to your quote request, scheduling, appointments, service status, customer care, account, or other services you requested.

Message frequency varies based on your requests and service activity. Message and data rates may apply. Reply STOP to opt out of future messages or HELP for assistance. You may also contact us at thescooplabnc@gmail.com or (252) 999-9895. Consent to receive text messages is not a condition of purchasing any goods or services.

We do not share, sell, rent, or provide your mobile phone number, SMS opt-in information, or messaging consent data to third parties or affiliates for their own marketing or promotional purposes. SMS opt-in data and consent are not transferable.

We may use service providers to help deliver and manage messages on our behalf. These providers may process mobile information only as necessary to provide services to The Scoop Lab and are not permitted to use that information for their own marketing.

Opting out of text messages does not prevent us from contacting you through a non-SMS method when reasonably necessary to complete an existing transaction, respond to your request, or provide legally required notices.

4. How We Share Information

We may disclose information to service providers that perform legitimate business functions for us, such as website hosting, customer relationship management, scheduling, messaging, automation, analytics, payment processing, accounting, and fraud prevention. These providers may use information only to perform services for The Scoop Lab or as required by law.

We may also disclose information:

• When required by law, legal process, or a valid government request;
• To protect the rights, safety, property, or security of The Scoop Lab, our customers, or others;
• In connection with a merger, financing, reorganization, sale, or transfer of all or part of the business, subject to appropriate protections; or
• With your direction or consent.

We do not sell personal information. Regardless of any other provision in this Privacy Policy, mobile phone numbers, SMS opt-in information, and messaging consent data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Analytics

Our website may use cookies and analytics technologies to operate the site, remember preferences, understand traffic, measure quote conversions, and improve performance. You may adjust cookie settings through your browser. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and consent records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, carrier, and regulatory obligations.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed to be completely secure.

8. Your Choices

You may request access to, correction of, or deletion of certain personal information by contacting us. We may retain information when required for legal, security, transaction, consent-record, or legitimate business purposes.

To stop text messages, reply STOP. To request help, reply HELP or contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided information to us, contact us so we can review and address the matter.

10. Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the effective date when appropriate.

12. Contact Us

The Scoop Lab LLC
Pitt County, North Carolina
Email: thescooplabnc@gmail.com
Phone: (252) 999-9895

See also our Terms of Service.